Troubleshooting Internet connection problems can be a challenge because there are so many possible causes. First try these steps:

  • Open Network Diagnostic by right-clicking the network icon in the notification are, and then clicking Diagnose and Repair.
  • Make sure that all the wires are connected (for example, make sure your modem is connected to a working phone jack or cable connection, either directly or through a router).
  • Reset your modem and router. Remove the power cord from the modem and/or router, wait at least 10 seconds, and then plug the modem and/or router back in.
  • Check your router. Some older network routers are not fully compatible with newer ones and can cause problems.

If these steps don’t solve the problem, give us a call 510.522.4921!


Originally Alameda Typewriter, ABM COMPUTERS has served the entire San Francisco Bay Area with professional, first-rate IT support and computer sales from the same location since 1939. Building on decades of experience, along with a dedicated team, we continue to provide in-shop and on-site standout, services and comprehensive, affordable solutions for all your computing needs.

Posted on July 29, 2014, in Computer Advice. Bookmark the permalink. Leave a comment.

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